Last Updated: October 1, 2026

At RainbowShine, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed and delivered when you purchase from our online store.

1. Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, promotions, holidays, or periods of high order volume, processing may take longer than usual.

2. Shipping Locations

RainbowShine delivers across Lebanon and also offers international shipping.

Please note that delivery within Lebanon may be temporarily unavailable or delayed in certain areas due to war, security conditions, road closures, or other circumstances that may affect safe delivery.

If we are unable to deliver to your area, we will contact you as soon as possible to inform you and discuss the available options.

3. Delivery Times

Standard Delivery within Lebanon: 2–5 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping provider, weather conditions, public holidays, security conditions, road closures, or other circumstances outside our control.

4. Shipping Fees

Shipping fees within Lebanon are calculated and displayed during checkout based on the delivery location.

Any applicable shipping charges will be shown before you complete your purchase.

For international orders, please refer to the International Shipping section below.

5. Order Tracking

Where tracking is available, you will receive tracking information once your order has been shipped.

You can use the tracking information provided by the shipping carrier to follow the status of your delivery.

Please allow some time for tracking information to become active after your order has been dispatched.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

RainbowShine is not responsible for delivery delays, returned shipments, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the information before the order is shipped, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

7. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's timelines and delivery conditions.

If your order is significantly delayed or appears to be lost, please contact us at +961 70 149 636 so we can assist you in contacting the shipping provider and investigating the shipment.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may ask you to provide photographs of the package and the damaged product to help us assess the issue and determine the appropriate solution.

9. International Shipping

RainbowShine offers international shipping through DHL.

For international orders, please contact us directly at +961 70 149 636 before placing your order so we can calculate the shipping fees based on your destination and order details.

International shipping costs vary depending on the destination, package size, weight, and applicable DHL rates.

Customers may also be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are not included in the RainbowShine shipping fee and are the responsibility of the customer.

International delivery times may vary depending on the destination, customs procedures, and DHL delivery schedules.

10. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has been processed or shipped.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

RainbowShine
Phone: +961 70 149 636