Last Updated: October 4, 2026

At RainbowShine, we want you to be happy with your purchase. While we do not offer returns or refunds, eligible products may be exchanged in accordance with the conditions below.

1. Eligibility for Exchanges

Exchange requests for eligible products must be made within 24 hours of receiving your order.

To be eligible for an exchange, the product must:

• Be unused and in its original condition

• Be returned with its original packaging, tags, and accessories, where applicable

• Show no signs of wear, washing, damage, or alteration

• Be accompanied by proof of purchase or order details

Products that do not meet these conditions will not be eligible for exchange.

All exchanges are subject to product and size availability.

2. No Returns or Refunds

All purchases made from RainbowShine are non-refundable.

We do not accept products for a refund or provide cash or payment refunds. Eligible products may only be exchanged in accordance with this policy.

Original shipping and delivery fees are non-refundable.

3. Customized Products

Because customized or personalized products are made specifically according to the customer's requested specifications, customized products are not eligible for return, refund, or exchange.

If you receive a customized product that is defective or was produced incorrectly by RainbowShine, please contact us within 24 hours of receiving your order so we can review the issue and provide an appropriate solution.

RainbowShine is not responsible for customization errors resulting from incorrect information provided by the customer when placing the order.

4. Non-Exchangeable Items

The following products are not eligible for exchange:

• Customized or personalized products

• Products that have been used, washed, altered, or damaged

• Products without their original packaging or tags, where applicable

• Items identified as non-exchangeable on the product page

• Sale or promotional items

• Hair accessories 

5. How to Request an Exchange

To request an exchange, please contact us at:

Phone: +961 70 149 636

Please provide:

• Your order number

• Your name

• The item(s) you wish to exchange

• The reason for the exchange

• The size or item you would like instead

• Photos of the product, if applicable

6. Exchange Shipping

The customer is responsible for all shipping or delivery costs associated with an exchange.

If the exchange is required because the product received is defective, damaged, or an incorrect item was sent by RainbowShine, we will review the situation and provide the appropriate exchange and shipping instructions.

7. Sale and Promotional Items

Products purchased during sales or promotional offers are final sale and are not eligible for return, refund, or exchange.

8. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact RainbowShine within 24 hours of receiving your order.

We may request photos or additional information to assess the issue. Once reviewed, RainbowShine will provide an appropriate solution, which may include a replacement or exchange.

9. Policy Changes

RainbowShine reserves the right to update this Exchange Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For questions regarding exchanges, please contact us:

RainbowShine
Phone: +961 70 149 636