Last Updated: October 1, 2026

At RainbowShine, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using the RainbowShine website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information, including:

Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our website, you may provide information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction information
• Order details
• Product customization information
• Information you provide when contacting customer support

Information Collected Automatically

When you browse our website, certain information may be collected automatically, such as:

• IP address
• Browser type and device information
• Operating system
• Pages visited and interactions with our website
• Referring website or source
• Date and time of visits
• General usage and browsing information

This information may be collected through cookies, pixels, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Process payments
• Deliver products to you
• Provide customer support
• Communicate with you regarding your orders
• Respond to your questions and requests
• Process product customization requests
• Improve our website, products, and services
• Personalize your shopping experience
• Detect and prevent fraud, unauthorized transactions, and security issues
• Send promotional or marketing communications where permitted by law
• Comply with applicable legal and regulatory requirements

3. Shopify and Service Providers

Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our online store.

We may also use third-party service providers to help us operate our business, including payment processors, shipping providers, analytics services, marketing platforms, and customer-support tools.

These service providers may process personal information on our behalf to provide their services.

4. Payments

When you make a purchase through our website, your payment information is processed through the applicable payment provider.

RainbowShine does not intentionally store complete payment card information on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

5. Cookies and Similar Technologies

RainbowShine and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve website performance, and support marketing activities.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

6. Marketing Communications

If you provide your contact information and consent where required, we may send you promotional emails, offers, product updates, or other marketing communications.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

7. How We Share Your Information

We may share personal information when necessary to operate our business and provide our services.

This may include sharing information with:

• Shopify and technology providers
• Payment processors
• Shipping and delivery providers
• Website analytics and marketing service providers
• Customer support providers
• Professional advisers and service providers
• Government authorities or law enforcement where legally required

We do not sell your personal information for monetary consideration.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restrictions on certain processing activities
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise an applicable privacy right, please contact us using the details below. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

RainbowShine is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. International Data Transfers

Depending on the services we use, your personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

RainbowShine
Phone: +961 70 149 636